L.L. Bean Changes 100-Year-Old Return Policy To Combat Abuse Of It

If you’ve been abusing L.L. Bean’s generous return policy, well, this is on you: The Maine-based company is revoking its 100 percent satisfaction guarantee and imposing a one-year limit on most returns. In a letter to customers issued on Friday, L.L. Bean Chairman Shawn Gorman announced the change and what prompted it.